This is a preview. Log in through your library . Abstract A dynamic decision problem in which the effect of control action is either delayed for a number of time periods or has an effect that lasts ...

Dynamic optimization and optimal control problems form the backbone of numerous applications in engineering, economics and the natural sciences. These methodologies involve determining a time-varying ...

This study examines the impact of frontline employees' problem solving on customer satisfaction (CSAT) during ongoing interactions prompted by service failures and complaints. Using outsourced ...